Frequently Asked Questions

  • 1. What is Highster Mobile?

    Highster Mobile is the industry leading cell phone monitoring software program designed and intended for parents to help keep their children safe and for employers to maintain productivity among employees. Highster Mobile is at the forefront of developing and deploying this technology to parents and employers.

    With over 300,000 customers worldwide, and over 500,000+ downloads, Highster is the most complete and trusted monitoring software on the market.

  • 2. How does it work?

    Our monitoring app works by accessing data from the phone to which it has been installed. Once the app is installed, it will gather data from the phone and upload it to our secure servers. You can view this data by logging into your Secure Online Account, which is provided for you when you buy the program.

    Everything you need to begin using the app will be emailed to you. Nothing is shipped. In your email, you will get the activation link which will take you to the installation instructions. To install the app, you will need to have possession of the phone you want to monitor for about two to three minutes. You will enter a link (that you get from us) into the target phones web browser. You must then enter your license key and activate the app within the phone. After the app is installed, you will not need to have possession of the phone again.

  • 3. Is it invisible?

    Yes. The app is 100% invisible and stays hidden on the phone or tablet that it is installed in.

  • 4. How long does installation take?

    Installation can be done in less than 5 minutes. Once you've completed the purchase, you will receive an email from us that will include your login information, activation details and installation instructions. Just follow the simple instructions and you will be monitoring your chosen phone in minutes.

  • 5. What devices are supported? Will it work in my country?

    Our app is supported on most iPhone, iPad, Android smartphones and tablets. Currently, the app is compatible with all devices that run the Android OS 2.1 and up, and the No Jailbreak program is compatible with all iOS versions (including iPhone 7 and iOS 10.x). The app will work anywhere the mobile device has an active Internet connection, either through the SIM card, 3G, 4G or a Wi-Fi connection.

  • 6. Is there a monthly fee?

    There are no monthly fees, subscriptions, or recurring costs – just a one-time purchase. Each purchase comes with one active license key which enables you to monitor one phone. Additional license keys must be purchased separately.

  • 7. Do I need physical access to the phone to install the app?

    You will need to access the phone you want to monitor just once in order to install the app. After that, you can monitor and control it remotely, without having to physically access it again.

  • 8. Does the target iPhone need to be Jailbroken?

    For the No Jailbreak version, you don’t need to jailbreak the phone. Only Apple ID and password is required to access the iCloud back-up on the target device. For the Jailbreak version, you will have to jailbreak the phone. Please note that the two versions offer different features.

  • 9. Does the target Android device need to be rooted?

    No rooting is required for the installation and running of the app. Rooting is required only if you need to monitor the non-default applications such as WhatsApp, Facebook, Viber, Skype, and Gmail.

  • 10. Do you provide technical support?

    Yes. After your purchase you will receive a premium software product with step-by-step instructions, updates for life and online support for life. In the rare case of a problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed.

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